Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. That is also showing a blue light but no internet on all devices. Turn it off and back on again. 31-05-2020 Re: BT Hub - Blue light on but no internet on any devices. on Your internet woes might be caused by some bad wiring in an extension cable or something else. When you first plug in your hub, the hub will take about four minutes to synchronize. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. The PC / wireless printer work fine via the hub wifi network. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. When you first plug in your hub, the lights will appear in this order. I have got a PC plugged direct into the hub - again no internet. The BT Home Hub 5 is capable of dual AC Wi-Fi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. I have connected to master socket but this makes no difference. Use the Contact us link at the bottom of the page to get in touch. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. I happened to also have a new Hub ordered on this account a few weeks ago. Now for PAIRING, Open G Hub Application, go . Your broadband username or password is wrong, and your Hub can't connect. Check the power button on your Hub is On. Wait a couple of minutes for the Power light to glow blue. on On Monday no lights on the Openreach modem were on. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Any joy? It might be a router firmware issue with an easy fix. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 2 users liked/thanked this post: 12h58, on Many connections problems can be resolved by turning your BT Hub off and on. Is the power cable plugged in and switched on at the mains. He it trying to book an engineer (external) to check the line. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. When the hub's lights are on, it's ready. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. A red light means there is a problem somewhere. The issue may be with your internal telephone extensions, rather thanthe phone line itself. 01-06-2020 First I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Sorry to hear you can't connect to the internet. 31-03-2020 The BT Smart Hub 2 router is showing a blue light and is definitely on. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If it's flashing red, you didn't connect. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine You can switch it back on again via the Hub Manager. Connect a device to your Hub using a cable or wi-fi. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Your device can't connect to the mobile network. These are the basics to what your hub lights mean. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). 30-05-2020 BT Hub Lights Guide. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Give it a minute or two to connect. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. 31-05-2020 (Instructions for an Android device are here.). Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Go to http://192.168.1.254/ in your web browser. Step 6: Click Add Server. 30-05-2020 This is my personal Community Forum account to help out around these parts while I'm at home. Don't forget to check your microfilter if you have one. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Your device is using mobile data because your broadband is not working (two or three bars are good). It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Hope this helps you. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. steps to setup CloudFlare DNS on iPhone or iPad. Having problems with your Mini Hub? The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Take a look at our suggestions below. Choose ' Open 'No Connection' help ' under 'No service'. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. The Hub was fine / everything in the house was fine - it was a line fault. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If you haven't I would expect it to go live by midnight tonight. Your Hub will return to normal mode after a few minutes. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Check you're connected with the correct username in the Hub manager. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Have you received an email advising that your fibre broadband's gone live? 16h28. It's a possibility that the text was just referring to your home phone activation. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Your device is connecting to the mobile network. Under the Home tab check it shows as connected in the My Services section. Need to know more about your BT hub lights in general? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 30-12-2016 appears to be unstable / he is worried things might drop out again. richardward. Hub is connected to broadband but can't connect to the Internet. This is a white box that connects to your BT Hub. When you first plug in your hub, it'll take about four minutes to synchronise. Weve listed some expert tips to help you fix the problem quickly. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. - edited Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. Step 5: Change the configuration from Automatic to Manual. 22h06. So, grab another device and see if the issues are the same on that. 12h26. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I have reset hub etc - still no internet. 30-05-2020 The default setting is to merge the two together so you see only one network name. Wait a couple of minutes for it to start. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Check your ADSL filters are plugged in correctly to your phone sockets. Trying to work out your BT hub orange light from your BT hub green light? Look for a tab that says disconnect and click on it. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If this doesn't work check the status of the lights (see below). Give it at least three minutes to connect. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Restart your device, and if the light is still red, contact us. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. Any help very much appreciated. If you dont know where it is, its typically where your broadband cable comes into your house. Connect a device to your Hub using a cable or wi-fi. Your device has a strong mobile signal (two or three bars are good). If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. If I hotspot from a phone I can get internet on all devices. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Once you have done this press connect. Start by checking that all of the cables are plugged in correctly and firmly. For up-to-date information and comments, search the EE Community or start a new topic. This really can help. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. It has five antennae and uses four Giga ethernet connections. I have got a PC plugged direct into the hub - again no internet. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. It can take up until midnight on the day we switch your broadband on for it to start working. Blue light but no wifi or internet connection. Check your cables. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. 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