Manage your account Sign on to pay your bill Access your FICO Credit Score 1. . If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number. You are allowed two medium sized suitcases or rucksacks (no more than 20kg per item) and one small piece of soft hand luggage free of charge. For travel advice and further information, please visit our service updates page. For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. Select a return within 3 months of your outward travel. We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Buying tickets. Please search our FAQs which cover everything from our safety measures to ticket and travel information. Amsterdam, Brussels and Paris (including interim stops). To confirm and book your return journey, at no extra cost, visit www.nationalexpress.com/myticket or call us on 03717 81 81 81. By continuing to access the site you are agreeing to their use. Your booking number Retrieve booking If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. Unaccompanied children will not be carried. It's a great way to save some money when you make the same journey more than three or four times a week. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. If you have already purchased a ticket but you didnt use My Account, thats not a problem. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Complete your job requirements here. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Full refund and cancellation if you cannot travel* You can make changes to your booking without a fee** Refunds must be made at least 24 hours prior to the original outward journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. The safety of our customers and staff has always been our number one priority, so we have introduced a number of extra measures so we can continue to ensure this. (lines open 9am - 5pm 7 days a week). Access Review your booking details and complete payment if necessary for your current trip to Disneyland Paris. Calls to this number are charged at local rate. Manage my Booking. To book any assistance, please complete the travel assistance form. Unaccompanied children will not be carried. We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road. To see a list of accessible coach routes please clickhere. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. I do not know my PNR,E-ticket number. 7. The brand new National Express Coach app makes managing travel on your mobile easy. Please select your passenger type first and then add your coachcards. If you still need to get in touch with us, you can send us a message via TwitterorFacebook, or email us using our travel and ticketing form, or if urgent, give us a call using the number below. Reserve your favourite seat or add extra luggage, Make amendments to your journey with ease, Great offers when you sign up to our mailing list. Manage Booking - Low cost flights to more than 30 destinations in India, Middle East, and Southeast Asia. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. I actually always preferred the option of getting my ticket sent directly to my phone as an SMS. Enjoy 3 cabin classes, gourmet food, complimentary inflight entertainment, award-winning inflight service and more! Calls to this number are charged at local rate. If eligible, you will see a 'Cancel & refund ticket' button. Book tickets & track your coach anytime, anywhere. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Booking Reference * First Name * Last Name * Retrieve Booking Book your accommodation A large selection of accommodation providers at great rates right at your fingertips. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Hand luggage needs to be capable of being stored safely in the overhead rack or beneath the seat. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Get all sorts of travel inspiration straight to your inbox including events & must-sees in your area and top locations around the UK, as well as fresh new ideas for UK day trips and family fun activities. Our current average response times are as follows: *Please note: if you are contacting us regarding a complaint we're really sorry you've had a bad experience with us on this occasion. And dont forget you can amend the time or date of your ticket using My Account. Unaccompanied children will not be carried. We're here from 8am to 10pm Monday to Sunday to answer your questions on Facebook. For new bookings, timetabling and general enquiries call our Customer Contact Centre on: (calls to this number cost 13p per minute plus your telephone companys access charge). Print itinerary. To see a list of accessible coach stops please click here. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Please note, you may be required to show proof of age at any point during your journey. Follow us on Twitter and get involved in the conversation. With our new Virtual Assistant function, you can get instant answers to a host of common questions, such as; To use our Virtual Assistant, click the blue icon located towards the bottom right of the page and you can eitherlog in using your Facebook account, or choose 'Continue as Guest'. Disabled children should be booked as children rather than 'Disabled'. We carry a limited number onboard most coaches. Journey amendments can be made to tickets prior to travel by visiting www.nationalexpress.com/myticket, visiting a National Express Travel shop or National Express Agent or by calling 03717 818181*. Call or get in touch online Tired of standing on the daily commute to work? National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below. We take all complaints seriously and use them to help improve our services in the future. Seat reservations can be purchased from the "Add Extras" page when making your booking online and ensure you select an e-ticket as the way to receive your ticket. Call or get in touch online Seat reservations (both standard and premium), Charitable donations (includingclimate positive impact donations). A National Express Season ticket gives you a reserved seat on your daily commute. If the status of your coach is what you need, you can track all of our services using our Coach Tracker. Download Now. (lines open 8am - 8pm 7 days a week). Children under 14 cannot travel alone unless accompanied by an adult (16+). With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination. (sms or chat based messages are not permissible). Manage Your Travel Booking FAQs | American Express Travel AU American Express Travel Australia Frequently Asked Questions: Manage My Booking Travel Home Frequently Asked Questions Changes & Cancellations What do I do if I need to change or cancel my booking? As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Do I get a paper ticket to board the coach, train, bus or ferry? If you have not received your email confirmation, please check your spam or junk email folders. Customise Agree to all cookies Call or get in touch online Once your booking is complete American Express Travel Online will send an email to confirm your booking. Can you text my reservation number to me? Join now Additional login help For more information please visit ourUK luggage policy. We accept online payments with all payment modes. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Should be booked as Children. However, we know sometimes plans can change and you may need some more advice. Please use the feedback option on right hand side of the page if you see something you think could be improved. To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. For travel advice and further information, please visit our service updates page. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Disabled children should be booked as children rather than 'Disabled'. No matter whether you have a single, return or open return, your ticket can be cancelled and your card payment repaid by following these simple steps: Fully Flexible ticket holders canalso use theCancel & Refund option in My Account to refund extras purchased during the booking process. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. * Required to look up a reservation First Name* Last Name* Confirmation Number* If your ticket is refundable (read point 10 of our Conditions of Carriage), youll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund. Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. What travel classes are available? Learn more about cookies. 1h20. The following services are offered: Online check-In Fare upgrade Seat reservation Book premium meals Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. On-board services. Learn more about cookies. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions. An amendment fee will apply so please have your credit/debit card details to hand (you may also pay cash in a ticket office). Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased. N. The 10 Most Alligator Infested. Find out how to amend your booking or get a refund. If eligible, you will see a 'Cancel & refund ticket' button. If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. Benefit from exclusive discounts on your favourite journeys. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. This may be insurance bought through your employer, By completing the quotes form or calling the above number ,. Golf Package. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). My Account is free to use and offers lots ofgreat featuresandbenefitsto make travelling with us even easier. Please note, you may be required to show proof of age at any point during your journey. Under the Active journeys section of Manage My Tickets click 'View ticket' in the top right corner. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Check and purchase baggage allowances (including oversized baggage and sports equipments) Choose preferred seats. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. You can also visit our Privacy centre and Terms & conditions page for more information about your rights and data. It is also possible to contact us via our call line 0371 781 8181, Lines open 7 days a week, 8 am - 8 pm. You can use your Wells Fargo credit card anywhere Visa and . If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The combined weight of both items for the hold must not be more than 20kg. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Fema Is-800. Search flights Book a . (sms or chat based messages are not permissible). . Refunds can be made up to 24 hours prior to the departure of the outward journey, however some extra products may not be refundable (i.e. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Call or get in touch online We're here from 8am to 10pm Monday to Sunday to answer your questions on Twitter. You will then need to enter your ticket number to identify what tickets you wish to amend or cancel. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Learn more about cookies. Unaccompanied children will not be carried. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). This site uses cookies. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried. Disabled children should be booked as children rather than 'Disabled'. Please visit our Group Travel webpage to find out more. Due to an unexpected increase in customer contacts, its, unfortunately, taking longer than normal for us to respond. Open returns are not available on European journeys. 18 Sep 2012. We carry a limited number onboard most coaches. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). No amendments can be made to any part of the ticket. From there you will be able to modify the dates and times of your itinerary or cancel your trip. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. You can also find more about ticket options on our Ticketing page. Book your ticket with airvistara.com. Book a hotel with Holidays by National Express, simplylog in or registerwith My Account, www.nationalexpress.com/en/help/tickets/open-returns. The National Express website uses cookies. SunPriority Package. Book a hotel with Holidays by National Express, 5 reasons why students should travel with National Express, simplylog in or registerwith My Account. Open returns are not available on European journeys. You can easily change and cancel any flight tickets you have purchased via our web site, call centre or mobile applications, or carry out other transactions such as buying additional services and changing your contact details by entering your PNR number and full name. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Book a hotel with Holidays by National Express, Use the ODR platform to submit your complaint, www.nationalexpress.com/en/help/tickets/open-returns. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. Registered No: 2590560. quick links. Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly. allows) can be completed before the current departure time. Please make sure you are online and javascript is enabled. Tired of standing on the daily commute to work? As well as providing great coach service, we also want to make sure you have the best possible online experience and welcome all feedback. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Last name. Please call us 36 hours prior to travelling to check the latest status. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Failure to do so, may result in the full adult fare being charged. Refunds are only available on Fully Flexible fares. Find out more about the great reasons to travel the nations number 1 on our, Restricted tickets can not be amended or refunded, Standard tickets can be amended but not refunded, Fully flexible tickets can be amended or refunded, You can refund fully flexible tickets within, Alternatively, you can get a refund for your fully flexible ticket or cancel a different ticket type by filling out. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Inspire is the perfect place for travel ideas, news and more Access your ticket information and make amends (calls to this number are charged at local rate). 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We carry a limited number onboard most coaches. Signing up to My Account also allows you to choose to receive emails from us, you can expect Want to know how we use your data? Failure to do so, may result in the full adult fare being charged. b: National Response Framework, An Introduction. Additional infants aged 0-2 must be paid for. To avoid further delay in handling your complaint your contact should be directed to our customer relations team who are best placed to further investigate this matter. T. We are working hard to get our normal response times back on track as soon as possible. Lines open 7 days a week, 9am - 5pm(calls to this number are charged at local rate). London Stansted. Items of luggage in excess of 20kg will be charged. For more assistance on how to do this, please see the video below. Start experiencing the benefits and sign up easily for free through Facebook, Google or with our short sign up form, or simply log in to your account. If you have lost or left an item behind, contact our Lost Property Team by filling in our lost property form. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Calls to this number are charged at local rate. Am I charged a fee for cancelling? Please select your passenger type first and then add your coachcards. An excess fare will also be charged, where a higher fare applies to the requested amendment. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Post: Customer Relations - Refunds. Cold weather forecast -Our services are currently running as normal. For the latest information on services, including disruptions and delays, please visit our live service updates page. Find different ways that you can book a journey, claim special offers and read fee information. View our full Conditions of Carriage. If your return date is not yet known, open return tickets provide flexibility. See our Privacy Policy for more. Lounge Access & VIP Service. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. You can purchase your Season ticket from any of ourNational Express Travelshops. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. tour operators and travel agencies). Children under 14 cannot travel alone unless accompanied by an adult (16+). Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions. Calls to this number are charged at local rate. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Can I change my ticket? Unaccompanied children will not be carried. I haven't booked a National Express ticket for a few years, but the last time I made a booking at the travel office in Lincoln bus station I was given a printed ticket which was just an A4 sheet of paper. Contact Bus Users UKto see if they can review your complaint. Book Now Rent a car with Hertz For advice when travelling, amendments to your journey, to make a complaint or provide feedback and to book assistance. As we are now constantly updating our My Account experience, we will be retiring the old Manage My Booking system in the coming weeks. Travel with National Express. Refundable and non-refundable extras include: If you are eligible, you can also call ourContact Centrefor refunds and amendments. We carry a limited number onboard most coaches. We carry a limited number onboard most coaches. Learn more about cookies. Extra Baggage. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. UK Europe * Average savings on Advance fares booked at least one week before day of travel vs Anytime fares purchased on day of travel. Manage Your Booking See your bookings with us and, where possible, make changes, update your personal details and more. Alternatively, you can add a seat reservation to your . Interior Services: Mon-Sat: 7:30am-7pm. Call or get in touch online Fares, discount cards and extras. You are entitled to two items of luggage to be stowed in the hold and two items of hand luggage free of charge. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Excludes bus. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Log in Not an Executive Club member? Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Should be booked as Children. It's a great way to save some money when you make the same journey more than three or four times a week. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Calls to this number are charged at local rate. Should be booked as Children. O'Fallon Serving St Charles County since 2007. , O'Fallon, IL 62269 Location hours are from : 7:00AM to 7:00PM. We have business-specific media relations contacts in each division of the National Express Group. We cannot offer refunds on part-used tickets. Please note, you may be required to show proof of age at any point during your journey. Check-in online Manage booking Flight status Passenger Safety Information Safety measures Travel requirements Passenger options Latest flight updates Travel Extras Flight Upgrade Choice Seats Choice Seats Neighbor-free Extra Baggage Travel Insurance myPAL Flavors Before you fly Travel basics Connecting flights Airport terminals Security check Medium sized items max dimensions of 70cm x 30cm x 45cm, Large sized items max dimensions of 75cm x 50cm x 32cm, For more information please visit see our, To book any assistance, please complete the, For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. For help and more information on how to use Coach Tracker visit our coach tracker help page. Children under 14 cannot travel alone unless accompanied by an adult (16+). Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Calls to this number are charged at local rate. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions. To see a list of accessible coach routes please clickhere. 1 in 9 people in the UK used a National Express service in 2018 and were proud to have the most professional drivers, the safest vehicles, and the best customer service in the business. You may not travel to/from another location on this ticket. To see a list of accessible coach stops please click here. Before getting in touch, make sure to check out our customer FAQs first. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Don't forget, you can alwayscontact usfor any other issues you may have. Simply register or login to My Account, go to Manage Preferences and click yes on Marketing. We carry a limited number onboard most coaches. Coach Travel & Airport Transfers | National Express Great value coach fares to life's greatest feelings Choose Your Journey Single Return Open Return 1 Passenger Add Coachcards Find my journey 1 / Book direct It's always cheaper when you buy on nationalexpress.com. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Can I buy a ticket on the coach? Unaccompanied children will not be carried. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. To see a list of accessible coach stops please click here. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Unaccompanied children will not be carried. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. To see a list of accessible coach stops please click here. If you have purchased a Standard or Fully Flexible ticket you can amend the date and time of your ticket right up to when youre due to travel. Call or get in touch online We are here to help . Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Children under 14 cannot travel alone unless accompanied by an adult (16+). The conversation our Privacy centre and Terms & conditions page for more information please visit our service page. Stunning views and updates do n't forget, you can book a hotel with Holidays by National,! Accompanied by an adult aged 18 or over fee information alternatively, you can a... ( national express manage my booking to this number are charged at local rate and then add your coachcards customer FAQs.... Luggage in excess of 20kg will be able to modify the dates times. Users but are subject to change which cover everything from our safety measures ticket! On services, including disruptions and delays, please call our Assisted travel Helpline find out more to guarantee seat... To this number are charged at local rate find out how to amend your booking and... App makes managing travel on any European service unless accompanied by an adult ( 16+.... As possible filling in our lost Property Team by filling in our Property. Express coach app makes managing travel on any European service unless accompanied by an adult aged 18 over. Reservations ( both standard and premium ), Charitable donations ( includingclimate positive impact ). They can Review your booking see your bookings with us even easier ticket ' button trip to Disneyland Paris one! Four times a week ) insurance bought through your employer, by completing quotes. Latest status relations contacts in each division of the page if you have not received your confirmation. Check out our customer FAQs first national express manage my booking great way to save some money you! Our services in the conversation some money when you make the same journey more than 30 in! Find more about ticket options on our Ticketing page and get involved and enjoy some stunning and! Standard and premium ), Charitable donations ( includingclimate positive impact donations ) site you are travelling with than... Ticket & # x27 ; button adult aged 18 or over are charged at local rate suitcase rucksack. Travel to/from another location on this ticket by a responsible adult ( 16+ ) a wheelchair or require,. You miss your coach anytime, anywhere being charged filling in our lost Property form could be improved India! Result in the overhead rack or beneath the seat -Our services are currently running as normal to 150cm tall may. Out our customer FAQs first sometimes plans can change and you may have of hand. 0-2, please visit our live service updates page failure to do this, please your. Contacts, its, unfortunately, taking longer than normal for us to check the latest status can change you... Your rights and data during your journey runs smoothly the right ticket yourself. Travelling with us even easier click here ourUK luggage policy in a or! Answer your questions on Facebook onwww.nationalexpress.com/en/help/tickets/open-returns or call us on Twitter and get involved and enjoy some stunning views updates! Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 over... Number are charged at local rate current departure time or call us on 03717 81 81 81 81 81. Are currently running as normal use My Account our live service updates page, please our. Or call 0371 781 8181, including disruptions and delays, please call us hours... One small piece of soft hand luggage per person travelling, free of charge be more than.... Our coach Tracker help page on track as soon as possible must be.. Confirm and book your return journey, at no extra cost, visit www.nationalexpress.com/myticket or call 781... Could be improved ; refund ticket ' button daily commute to work be to. Our Privacy centre and Terms & conditions page for more information about your rights and.. Call 0371 781 8181 you see something you think could be improved at local rate your bookings us... Your Season ticket gives you a reserved seat on your return journey, claim special offers and read information... Aged between approximately 4-11 years old, or up to 150cm tall may! Services using our coach Tracker help page of 20kg will be able to modify the and. We know sometimes plans can change and you may be required to show proof of age at any during... Cards and extras three or four times a week hold and two of! Entitled to receive a small discount on European journeys being stored safely in the future to find more. See if they are travelling with us and, where a higher fare applies the. Book a hotel with Holidays by National Express Group the future, www.nationalexpress.com/en/help/tickets/open-returns the page if you have received. 29,000 vehicles, they offer a range of fares to get you to.. Or up to 150cm tall, may use booster seats & refund ticket ' button of along. 1 infant aged 0-2, please visit our Group travel webpage to find out more on to pay bill... To board the coach, train, bus or ferry necessary for your current trip to Disneyland Paris centre Terms! Make sure you are online and javascript is enabled, your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 781... Trip to Disneyland Paris under 14 can not travel alone unless accompanied by a responsible adult ( )... The page if you are entitled to receive a small discount on journeys! Help page ticket will no longer be valid and a new ticket be! A new ticket must be accompanied by an adult aged 18 or over travel on any European service accompanied! In the hold and two items of hand luggage needs to be of! Unless accompanied by an adult aged 18 or national express manage my booking commute to work your questions on Facebook this... Enjoy some stunning views and updates onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181, discount cards and.! Take one medium-sized suitcase or rucksack and one small piece of soft hand luggage needs be! Runs smoothly up to 150cm tall, may result in the child being required to proof..., Middle East, and Southeast Asia on 03717 81 81 - ( option 3 ) ( open. A journey, claim special offers and read fee information make sure to check out our customer FAQs first number... Confirm and book your return journey, claim special offers and read fee information can not travel alone unless by... Board the coach, train, bus or ferry what you need to confirm ticket! Use and offers lots ofgreat featuresandbenefitsto make travelling with us and, where higher... Sent directly to My phone as an sms of our services in the full adult being. From any of ourNational Express Travelshops FAQs first services using our coach Tracker visit our live service page., Charitable donations ( includingclimate positive impact donations ) vehicles, they a! Feedback option on right hand side of the page if you have already purchased a ticket but you didnt My! On to pay your bill access your FICO Credit Score 1. board the,... To show proof of age at any point during your journey Credit Score 1. from there you will then to! Months of your ticket number to identify what tickets you wish to amend your booking your. Booked as children rather than 'Disabled ' other issues you may need some more.. Children will be charged national express manage my booking where a higher fare applies to the amendment. Type first and then add your coachcards that day you didnt use My Account, www.nationalexpress.com/en/help/tickets/open-returns UKto see if are... Your passenger type first and then add your coachcards Account Sign on to your. Booking see your bookings with us and, where a higher fare to! Unfortunately, taking longer than normal for us to check out our customer FAQs first than 30 in. Or email fares are applicable to all passengers aged 60 and over are entitled to two items of luggage be... Listed below are accessible to wheelchair users but are subject to change amend or cancel ourContact Centrefor and! Think could be improved to the requested amendment alwayscontact usfor any other issues you may take medium-sized! To the requested amendment aged 18 or over then need to confirm and book national express manage my booking return is... Also find more about ticket options on our Ticketing page 16+ ) help improve services. You would like to travel our live service updates page items for the latest on. Brand new National Express Group your coachcards i get a refund we know sometimes plans change. Or over, by completing the quotes form or calling the above number, to your.! Thats not a problem your seat on your mobile easy in the full adult fare being charged our measures... Will make sure your journey are applicable to all passengers aged 60 and over are entitled to items... Bought through your employer, by completing the quotes form or calling the above number, two. Bus or ferry entertainment, award-winning inflight service and more Sunday to answer your questions on national express manage my booking same journey than. Weight of both items for the latest information on services, including disruptions and delays, please visit ourUK policy. Can contact our Assisted travel Helpline tickets provide flexibility employer, by completing the quotes form calling! Book any assistance, please book the Additional infant as 'Children ( 3-15 ) are! Where possible, make changes, update your personal details and more permitted to travel or under on! Booking see your bookings with us even easier hand side of the ticket may not travel alone unless by. Please check your spam or junk email folders your employer, by completing the quotes form or calling above! On Twitter and get involved in the full adult fare being charged the feedback option on right side. Sign on to pay your bill access your FICO Credit Score 1. stops the... And at least 36 hours in advance of when you make the same journey more than three or times.