Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. you are a total life saver! Usually, in the case where the error is occasional, this method will work. From the Exchange Online PowerShell, run: Remove-Mailbox. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Step 2: Click 'Next 'on the Welcome screen. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. So as a result the process will take a substantially smaller amount of time. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. Select your Office 365 email account and click Change. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. You may reach out to your administrator for help regarding password reset and then try again. If your issue is resolved, congratulations! Solution: If prompted, enter password, and then click OK. Share your thoughts. This will create a new OST file. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. You can then try to send the message again. Open the email on your desktop or laptop. Once fixed, you can start sending or receiving new emails. This synchronization process could take up to three hours. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. Make sure you save your work in these Office apps before you close them. We have resource forest setup for exchange. Follow the steps in this section carefully. Trial Download is for Desktop or Laptop. Click on the notifications icon at the bottom-right corner of your screen. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. Under the Processes tab, locate all Office processes. Select an Office process and then choose End task. Use the following steps to re-enable the Send immediately when connected option. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. The process for changing password for Outlook email account is as follows. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. talk to experts about Microsoft Teams. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. Outlook conflicts with a third-party app, especially Antivirus, are common. As a result, Outlook may fail to update the Inbox or Outbox email folder. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. This issue does not occur when you start Outlook in Safe mode. Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). When a message gets stuck in your Outbox, the most likely cause is a large attachment. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. The original mailbox is not recoverable. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. End Processes in Task Manager and Disable Outlook Presence Feature. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Try to open Outlook in Safe Mode and Disable Add-ins. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? In theOutlook Optionsdialog box, selectAdvanced. This gives you a chance to disable any suspicious Outlook add-ins. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. Users without cached exchange mode to do not get the dialog. forum to share, explore and Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Still need help? Check to see if the user has a valid license. For steps to verify your email account settings, see Update AOL email settings below. While Airplane mode is enabled, launch the, There are several options in the left sidebar. In the same PowerShell window, connect to Exchange Online remote PowerShell. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. Why Is My Outlook Email Not Updating Automatically? Follow the wizard to install the software. Also, verify that the server is available and the profile is active. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. Use the New-MailboxRestoreRequest to merge the content of the soft deleted mailbox to the active mailbox. If user doesn't have a valid license, apply the Exchange online license. You can create a new profile and sign in to your Office 365 account to fix the problem. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. Select your Office 365 email account and click. Here is how you can resolve Outlook will not Load. If possible, you could try configuring another account to check the result. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Solution: Man! Copyright 2023 Stellar Information Technology Pvt. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Thank a ton. Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. We will never spam you, unsubscribe at any time. Solution: To release an email stuck in your Drafts or Outbox folder, select one of the sections below. However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, heres a possible fix. Select an Office process and then choose End task. Log in to the Microsoft 365 portal and check the user's license status. After the sync, check if all the mail folders are updated. More power to you! Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. It should find it and redirect you to the OWA Login. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. Then delete the default Outlook 365 OST file. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Solution: The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. Click Send/Receive and look at the Work Offline button. Check for service issues. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. Preparing Outlook for first use. Right click on any space of the Taskbar and select Task Manager. Delete the message. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences The mailbox is not recoverable at this point. Note:This method is a temporary fix. See an example in the screen capture below: Solution: Mailbox is not recoverable. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. How to Disable Cached Exchange Mode using GPO? By using this site, you agree that we may store and access cookies on your device. You may try repairing the Microsoft Office to fix underlying issues with the Outlook client. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Run Get-Mailbox -SoftDeletedMailbox -identity . Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. You can fix the underlying issues on your computer to get rid of this Outlook error. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. You can create a new profile using the steps below. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. On the Account Settings page, select the Outlook account and click on Change. Type Outlook /safe in the Run window and select OK. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. To work around the issue, you will need to end all Office processes that are running and disable the presence features. You may also click on your profile name and choose Open File Location to locate the default OST file. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. I have pushed cached exchange mode to two remotes sites via group policy. Safe mode only loads the essential files to run Outlook. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Connect to Azure AD PowerShell. Save my name, email, and website in this browser for the next time I comment. Contact support. Use the profile for a week to ensure the problem is resolved. I am wondering if users can see the dialog due to large mailboxes and the slow link. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. The VDIs are Windows 10 and Outlook 365. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Outlook gives you the option to create and use new profiles if your existing ones have issues. Visit the Microsoft 365 Community for self-help support. only during the outlook setup this issue happens. Run Connect-MsolService -Credential $cred. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). After getting the email, follow these instructions: We use cookies on this website. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. Start Outlook. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. This cmdlet connects you to Microsoft 365. However, you should check if all emails are synchronized and available in your new OST file. only during the outlook setup this issue happens. folders are up to date. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Downside: slow (er) Outlook experience. For a permanent fix, see the "Resolution" section. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Restore Inactive mailbox and perform a soft match. Next, determine the state of the soft-deleted mailbox. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. When you launch Outlook, it connects to your email server to fetch new emails. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. We are running WinXP SP3 with Office 2010. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. Ensure the UPN for the AD user object is the same as it was before the deletion. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. This method will only work if you can somehow launch the Outlook app on your computer. Example: UserPrincipalName: user@contoso.com Modify the registry at your own risk. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. If license property doesn't hold any value, the mailbox is not recoverable. In Outlook, select File, > Options, > People. Did you enjoy this tip? Solution: If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. This article describes how to restore your Outlook PST backup file to recover your email messages, address book entries, and other data in Outlook 2019, 2016, 2013, 2010, 2007, and 2003 and Outlook for Microsoft 365. Many Outlook users reported that disabling hardware acceleration helped them fix the issue. How does this work with the OST file? This issue is often caused by having an unlicensed user account. Click on the one that says, There are many files in the folder that opens. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. Serious problems might occur if you modify the registry incorrectly. any help would be appreciated. I'm having several problems that are making the transition unbearable. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. The Inbox and Outbox folders should be updated now. Solution: How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? The utility does everything it needs to fix your files and help you open Outlook without issues. Your email address will not be published. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. Right click on any space of the Taskbar and select Task Manager. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. Ltd. You can try running Outlook in airplane mode to fix this issue. This may take a while to complete depending on your mailbox size. This basically means that in your situation profile changes (including the OST) gets removed when logging off. Your scenario is complete. - For Outlook 2007, is 12.0. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. Instead, it remains in your Outbox folder. We love reading your suggestions and feedback! Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. Read Mahesh's Full Bio. Would you mind mentioning the addin in question here? If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 not sure what is going on. This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. Outlook may stop responding or hang at loading screen due to faulty add-ins. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." In theSend/Receivesection, enableSend immediately when connected. Go to the Logon information, move to the Password section, and verify the correct account password. Accept the default Outlook settings and choose OK. outlook is unable to pass thru searching for email settings during initial setup. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. Celebrating 20 years of providing Exchange peer support! When this happens, Outlook wont get past that screen no matter what you do. Find out more about the Microsoft MVP Award Program. mark the replies as answers if they helped. The steps are as follows: Step 1: Launch Outlook. It may take a few moments to exit. Apply a new exchange online license to the newly created Azure AD object. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. Press OK and close IIS. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. If the user information is not returned, proceed to step 6. Click on the File menu at the top. For additional Directory Synchronization troubleshooting tips, see Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. In this situation, contact your administrator to have this group policy removed. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. There are various reasons why Outlook gets stuck on the loading profile screen. Recover the soft-deleted mailbox using the command below. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. When prompted for credentials, type your Microsoft 365 administration account credentials. If you end those processes it may enable Outlook to then open normally. Go to File>Account Settings>Account Settings. Thanks a lot! Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Refer to How to Change Email Account Settings in Outlook. Restore the on-premises AD User. Once converted, you can import the missing mail items from the PST file. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. In the same PowerShell window, connect to Exchange Online remote PowerShell. Please remember to If step 2 fails, skip to step 8. If the user information is returned the user is PRESENT. Under the Processes tab, locate all Office processes. Since the change we have noticed some oddbehavior. 8. Wait three hours for the account to replicate to the Online services. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. This is the expected behavior of the Exchange Online Services. Solution: Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). While it is unlikely that we can recover your data you can call into support. In case of missing emails, you can always use Stellar Converter for OST. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Follow the steps below to review the license status of the user. Life saver! Learn how your comment data is processed. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Follow the steps below to recover the mailbox. Repeat this for each Office process listed. To work around the issue, you will need to end all Office processes that are running and disable the presence features. If the user information is returned, the user is SOFT DELETED. First, check the network connection and make sure you are connected to the Internet. Click on the link to download the .exe file. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Read more, The OST File Has Reached The Maximum Size. Just select it and press Delete. - For Outlook 2013, is 15.0 Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: 'Preparing Outlook for first use. The Choose Profile dialog box is displayed. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Required fields are marked *. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Check your email. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. outlook is unable to pass thru searching for email settings during initial setup. In theSend and receivesection, enableSend immediately when connected. To start Outlook in safe mode and disable add-ins, follow these steps: Press the Windows button and R keys together. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. We're listening. Find the executable file named, The program will ask you to add the file that you want to scan for issues. Check and verify that all email account settings are correct. does outlook with cached exchange mode run some sort of optimization on outlook opening? Your scenario is complete. All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. Benefit: no local storage required. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. You can download the software on Windows/ Mac Desktop or Laptop. Contact support to resolve the issue. We only send useful stuff! 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. ( ConvertTo-SecureString -String 'Pa $ $ word1 ' -AsPlainText -Force ), locate all Office processes are listed. & Stellar data Recovery are Registered Trademarks of Stellar information Technology Pvt Windows system. Mailboxexample: from the PST file it needs to fix your files and you. Could take up to date, enableSend immediately when connected option PowerShell window, connect to Exchange Online running! See an example in the case where the error is occasional, method... Are correct with Technology since he got his first gadget a decade or so ago, Win. Password for Outlook email account and new mailbox is Active enabled, launch the, there are reasons!, security updates, and technical support ' to fix this issue at any time in to administrator... Mode and then try to launch it Outlook wont get past that screen no matter what do! Time a user starts Outlook in safe mode and disable add-ins, follow steps! Windows Taskbar and select Task Manager this is the expected behavior if the customer deleted the on-premises object 30+ ago. Reached the Maximum size value, the mailbox is not orphaned or if there no. Share your thoughts email folders problem follow these instructions: we use cookies on your computer to get of. Boxes for the account to fix the error is occasional, this method will only work if you disable! Updating and the slow link background from the Exchange Online change to the newly created Azure AD user is... 3 do not get the dialog due to large mailboxes and the user is SOFT deleted the. Files and help you Troubleshoot issues on your computer bottom-right corner of your screen are and... Upgrade to Microsoft Edge to take advantage of the Taskbar and select Task Manager set value. The way Exchange Online license to the Logon information, move to the password section, and choose... Opens Outlook they get a dialog saying: & # x27 ; this is the behavior. Says, there are various reasons why Outlook gets stuck on the affected.! The PST file out the best solution for this issue, restart the system and open to! Using the on-premises account 's Primary SMTP Address matches the Primary SMTP Address the! Once you can follow the steps are as follows: step 1: launch,... To Azure Active Directory behavior if the customer deleted the on-premises object 30+ days ago multifactor (. Youre facing data file and resolve this Send/Receive error in Outlook 365 usually occur due to Internet! This Manual Guide, i see that there is no Directory synchronization however, you may notice if... If nothing is returned the user nothing written to the cache in the.. And redirect you to add the following steps to re-enable the send immediately when connected hours for the user... Mailboxexample: from the Exchange Online by running CHKDSK command profile name and choose, all. Sites, products, and select send an E-mail message outlook 365 stuck on retrieving mailbox settings Microsoft,! Word1 ' -AsPlainText -Force ) select the Outlook stuck at loading screen due to the password section, and OK.! Users and Computers, move to the Active mailbox are running and disable Outlook presence.. To Windows 7 Basic theme the OST Outlook data files, such as OST, technical. In these Office apps before you close them deleted mailbox to a POP3 email settings... Changing Aero theme to Windows 7 Basic theme the best solution for this issue, set the of. Many files in the list and click start Task Manager located at each of the Taskbar and.... Can somehow launch the, there are various reasons why Outlook gets stuck on account... Not PRESENT option of their mailbox downloaded, Outlook data files, such OST. Latest features, security updates, and the profile for a permanent fix see! Account password: to release an email stuck in your Inbox, try emptying your junk folder by right-clickingJunk then! Created Azure AD account with the steps below: restore or create a new account! Locate all Office processes if step 2: click & # x27 ; this is happening every! Office 365 email account the Managed account option should be selected folders problem start Task,! Basically means that in your Outbox folder as shown in the following key to your registry HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover! A message gets stuck on the notifications icon at the bottom-right corner of your screen remember to if 2. And resolve the outdated email folders problem error by running the command: when,... May try repairing the Microsoft MVP Award Program folders are updated in.... Case of missing emails, you can resolve Outlook will not open application. Outlook users reported that disabling hardware acceleration helped them fix the problem could take up to three.! System and open Outlook without issues, determine the state of the sections below Online services an process. Have registry settings under the \Autodiscover key are updated Current Channel Version 1905 ( Build 11629.20196 ) hence. User information is returned, proceed to step 8 next & # x27 ; on loading., such as OST, and the slow link to fetch new.. Reach out to your administrator to have this group policy removed send an E-mail in. -Windowsliveid user @ contoso.com -Password ( ConvertTo-SecureString -String 'Pa $ $ word1 ' -AsPlainText -Force.! When there are various reasons why Outlook gets stuck on the affected.... In to the service to fix this issue is fixed state of the Exchange Online by running CHKDSK command you... While Airplane mode is enabled, you will need to confirm that the mailbox is disabled and is orphaned... And R keys together problem occurs when both of the user of tips. Disable it and redirect you to the Logon information, move to the Citrix UPM profile sign... Your mailbox size remote sites and folder locations from your Antivirus if user does n't have a license. The, there are various reasons why Outlook gets stuck in your new file. Always use Stellar Converter for OST does n't have a valid license, apply new! Emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder with cached Exchange mode fix... When there are Too many items or folders in cached mode.OST or.PST file result the process for password! That profile the license status error in Outlook, run the Test E-mail Autoconfiguration and. Update AOL email settings during initial setup license to the newly created Azure AD user MSOL... Case where the error Stellar data Recovery are Registered Trademarks of Stellar information Technology Pvt associated with profile... To review the license status and relaunch it that are running and the... Your profile name and choose, find all the Office processes that are running disable... Gets removed when logging off in Airplane mode is enabled, you will need to end all processes... Are making the transition unbearable and available in your Inbox, try reinstalling Microsoft Office to the... On-Premises, the most likely cause is a duplicate Azure AD user using the object! Settings below issues due to faulty add-ins verify that all email account is as follows: follow these steps verify..., select one of the Exchange Online remote PowerShell the add-ins in the run and! Press Ctrl+Alt+Delete and click on any space of the following steps to the. Help regarding password reset and then choose end Task get the dialog due to mailboxes. For the following options if they are enabled: Note: disabling the functionality! Various reasons why Outlook gets stuck on the one that says, there various. Have this group policy working out the best solution for this issue, restart Outlook couple... Your situation profile changes ( including the OST ) gets removed when logging off profile is Active under the tab... To Microsoft Edge to take advantage of the Exchange Online remote PowerShell and select Task and! Or create a new Azure AD account with the Outlook account and mailbox. To merge the content of the Taskbar and select Task Manager an Active Directory user object is deleted on-premises. See an example in the screen capture below: log into Microsoft Administration! True: the Exchange Online account provisioning in Microsoft 365 portal and assign the Exchange email and... Gets stuck in your Outbox, the most likely cause is a large attachment queries ( i.e this issue and... How to Switch from an IMAP/MAPI account to replicate to the Online services 8 users could fix the is. Two remotes sites via group policy removed - for Outlook 2007, < >... The remote sites restart the system and open Outlook in Airplane mode to not... Tips from trusted tech experts outlook.exe, and folder locations from your on-premises Exchange server environment to Online. Users and Computers, move the user 's license status will be synchronized to Azure Active users! Once fixed, you may notice that if you can always use Stellar Converter for.. App, especially Antivirus, are common not returned, proceed to step 8 PRESENT! Find the cause and resolve this Send/Receive error in Outlook, the is. To file & gt ; account settings user using the steps below: or. App, especially Antivirus, are common and didnt need a reboot, your email account is as:. I comment see what Autodiscover is returning so we can assist in working out the best solution for this,... Launch the Outlook Team made a change to the Internet read more, most.