Find a Dreams Aventuras Riviera Maya cancellation policy that works for you From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. GUARANTEE RULES During your stay at Dreams Playa Mujeres Golf & Spa Resort, you can dine at World restaurant which serves international dishes. No refunds will be given for cancellations due to being placed into quarantine for medical issues including pandemics such as COVID-19. Cabana is not confirmed until we receive a deposit. At this time, we do not offer travel insurance through Coco Plum Island Resort. If you are placed into quarantine, our cancellation and rescheduling policies still apply. All rates are subject to change without notice. They refused to give any refund nor provide any proof that they made an attempt to sell it or of any offers. (Score!). Dreams Playa Mujeres Golf And Spa Resort All Inclusive. We cannot guarantee the clarity of the ocean at all times as a result of weather. What is the cancellation policy for Dream Hotels? There is a $200 USD/$400.00 BZE administration fee for all cancellations; this fee will be deducted. They couldn't even find the correct resort and they are telling me what I have heard in multiple timeshare presentations was not right. Your bank will then convert our Belize charges back to your currency and will utilize the applicable market exchange rate at the time of conversion. Food is good. Location of the hotel in marina area. Room Only (EP) Bookings include accommodations only. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card Company, which are not within the Hotels control. It is also one of the most visited tourist destinations. HOTEL CHECK-IN/CHECK-OUT Payment and Cancellation Policy | Out in Dreams Payment & Cancellation PRICES All prices are subject to availability and can be withdrawn or varied without notice. Also, there is a mini fridge bar as well as an individual safe provided. All charges to international cards are processed in Belize and will be in Belize Dollars as that is our Countrys currency. Book Dreams Aventuras Riviera Maya Puerto Aventuras. Acceptable forms of identification include a drivers license, passport, and proof-of-age card. Dream Hotel Group Proprietary Information. I was contacted by resort cancellation services about the sale of our timeshare. You may cancel your reservation until 6pm local Hotel time 2 days before your scheduled arrival date to avoid 1-night penalty including room rate and applicable taxes. ALL CANCELLATIONS MADE: 120 or Less than 30 days prior to arrival date, guests are entitled to NO refund. Cash payment is an option at checkout. Where is the Dreams Aventuras Riviera Maya? Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. 5-star venue in Cancun. 90-119 days prior to arrival date, guests will be subject to a US$150.00 rescheduling fee at each resort. If you are placed into quarantine, our cancellation and rescheduling policies still apply. Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. Thank you for bringing this to our attention. If smoking is detected at anytime during or immediately after a guests stay, management reserves the right to charge a cleaning fee of US$500 per room. Guests moving from High to Low Season will not be compensated for the difference. At what time does the pool open each day? Were checking available properties nearby. We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. After 7 months we are now timeshare free. Should you choose to leave a gratuity this is left completely to your discretion and is based on the quality of service you receive. Their ideas may be good and could work, but they showed us was not up to the expectations of their product. 61-89 days prior to arrival date, guest will be subject to a US$225.00 rescheduling fee. My husband and I have tried to sell the 4 timeshares we had. A credit card and valid picture I.D. The onsite World restaurant serves international specials, and at the same time, Italian classics are available in Porto Fino restaurant. Map. Unfortunately, this property has no available rooms for your dates. Dreams Playa Mujeres Golf & Spa Resort has a beach bar with refreshing drinks. Login to access all your Sea Island accounts, Reservations: Your reservation is being held by a deposit on the credit card provided at the time of booking. The air-conditioned rooms have a balcony and a wardrobe, and some of them face the sea. Guest moving from Low to High Season will be expected to pay the difference. ", There is a 4 nights / 5 days minimum stay, except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** which requires a 7 nights/ 8 days minimum stay; and also Thanksgiving week which requires a 7 nights/ 8 days minimum stay. 61-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Out in Dreams reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Less than 60 days prior to arrival date, guests are entitled to NO refund. ALL CANCELLATIONS MADE: 120 or more days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 100% of this balance will be refunded. There is a $200 USD / $400.00 BZE administration fee for all cancellations for each room; this fee will be deducted prior to all refunds. Thank you for the opportunity to respond, Currently, Mr. ****** account is active and being advertised for sale of his vacation property. All prices are subject to availability and can be withdrawn or varied without notice. ex. Guests are NOT allowed to switch between Coco Plum Island and Belizean Dreams resorts during their stay with us. I would like to say Thank You to Paul for your help with my timeshare. Anyone over the age of five is counted as a person and is charged the standard rate. All Date Change Requests must be made in writing and is subject to availability and managements approval. Were here to help. All Rights Reserved. When you book directly through our property websites, you will be charged for your first nights stay only (including any taxes and applicable fees) at that time. He treated us as if we were stupid like we were children. Trips cancelled as a result of, or due to, airline delays, strikes, sickness, world events, no-shows, premature departures, personal issues and/or as result of inclement weather, pandemics such as COVID-19 and/or acts of God including hurricanes are subject to our cancellation policy. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. senior vice-president, global commerce and distribution Package tours as well as tours included in. I am posting this to be warning to other people as to be careful because their ideas may be good, but their presentations are greatly lacking. 31-89 days prior to arrival date,admin fee will be deducted from the deposit, 50% of this balance will be refunded. Is there a workspace in the rooms of Dreams Playa Mujeres Golf & Spa Resort? Yet, resort CS has only been in business for 4 years. We look forward to having you as our guest. Valet for overnight guests is available for $49/night plus tax. If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be cancelled. Tour rates are subject to change without notice. Great locations and deals for every budget. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations. HOTEL CHECK-IN/CHECK-OUT. Phone: +1 212-474-9800 Pax Global Media. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge. Belize is located in the jungle tropics, known for its melting pot of diverse cultures and pristine one of a kind landscape, architectures, flora and fauna. At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. All the details from your favorite island: Sea Island Company 2023. BBB Business Profiles may not be reproduced for sales or promotional purposes. We recommend booking a free cancellation option in case your travel plans need to change. It is recommended that guests purchase a comprehensive travel insurance policy at the time of your booking to protect you against illness, injury, loss of personal items and baggage, cancellation, and other travel contingencies. Cut-off times are based on the experiences local time. BBB Business Profiles generally cover a three-year reporting period. Surrounded by lush Cancellation Policy. Except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after)** which require payment in full 60 days prior to arrival. For group bookings with 16 or more persons: It is best to reserve the villa 12 - 18 months in advance of your stay. Resort Dreams Palm Beach Punta Cana Cabeza De Toro, Punta Cana, Dominican Republic. Contact the Reservation Team if you need help booking your stay. There is risk involved in any outdoor activity and accidents may occur, therefore at Coco Plum Island resort we consider safety our most important concern. Reservations by phone: +1-855-458-6179. Customer services here at RCS is our top priority, we have spoken to Ms. ********** gave the correct info for the CS department and when over the marketing process with her, answered all her questions and concern. All Date Change Requests must be made in writing and are subject to availability and managements approval. Bring valid photo ID and check-in at the concierge desk. Rooms may not be available until after the reserved hotel's designated check-in time. Some airfares or services must be paid in full at the time of booking. We are unable to provide a refund to you until we receive the funds from the relevant supplier/ third party provider. However when he finally got the appropriate timeshare, then they gave us a much better number. These cookies will be stored in your browser only with your consent. RATE RULES/RESTRICTIONS But without a few simple guidelines and policies, chaos quickly sets in. Unfortunately, this property has no available rooms for your dates. All rates are in USD and includes all taxes / fees. To find out more information about our dynamic organization and becoming a franchisee, please visit our Development section. This AAA Four Diamond resort features outdoor beachfront pools for kids and adults, a waterslide, and a kids' activity club with a rock wall. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. Dreams Playa Mujeres Golf & Spa Resort Cancun offers a sun deck, an aqua park and a barber shop. View all photos Find a cancellation policy that works for you. The hotel management declines all responsibilities for valuables left in the room after check out. Yes, Dreams Playa Mujeres Golf & Spa Resort provides shuttle service. Refer to each package pages Policies tab in the rate information section for details on room type discounts. Dream Nashville is not responsible for lost, damaged, or stolen personal items. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. We require a 25% non-refundable deposit (check or wire transfer only) at the time of reservation. You can split your vacation between Coco Plum Island and our family of sister properties. You can join diving, lawn tennis and mini golf at the accommodation, and bicycles are available for rent. Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Credit cards will be shredded after (7) days. The bartender reserves the right to refuse service to anyone who has clearly exceeded their limit. Having Trouble Finding Availability? These cookies do not store any personal information. My family had a great time in Orlando. The short answer? To make a change please contact The Hotel. Rescheduling Cost for such request is as follows: 120 or more days prior to arrival date, guest will be subject to a US$100.00 rescheduling fee. 31-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee. Puerto Aventuras/Maya bus station is set just 0.9 km away. Email: info@dreamhotelgroup.com, document.write(new Date().getFullYear()); Dream Hotel Group, LLC. The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. She's still happy to continue marketing her Property with us. The hotel is located near the private beach of Cancun. All rates are in USD and includes all taxes/fees. No refunds will be given for modifications or cancellations. To report a lost item please click the link below and follow the instructions to describe and verify an item that has been recorded as found. We go there often, and do recommend it for every one. The reservation is non-refundable, and the credit card provided will be charged the full amount at the time of booking. Your reservation is being held by the credit card provided at the time of booking. Non-refundable balance is due 120 days prior to arrival. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. (And bring Fluffys leash. Non-refundable balance is due 30 days prior to arrival. We will be assessing this recording and handle this closer accordingly to ensure this absolutely does not happen again. Prices are per person unless otherwise stated. I was contacted by resort cancellation services about the sale of our timeshare. With Unlimited-Luxury, everything is included in your stay from best-in-class Guest moving from Low to High Season will be expected to pay the difference. It was simple as described. International Association of Better Business Bureaus. We also use third-party cookies that help us analyze and understand how you use this website. Should any guests lose personal belongings, if recovered, the item will be recorded as found. There will be a minimum $500 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period. Dreams Playa Mujeres Golf & Spa Resort. Great locations and deals for every budget. How much does it cost to stay at Dreams Curacao Resort, Spa & Casino - All 120 or more days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 100% of this balance will be refunded. Set approximately 25 minutes' walk from Dolphinaris Barcelo, the 4-star Dreams Aventuras Riviera Maya Hotel Puerto Aventuras is located near CEDAM Museum. It was a quick sale just as promised. New Super White Glazed Porcelain Tiles By Face Impex Is Here To Decore, Milano Beige 800x800 Matt Porcelain Tiles By Face Impex Matt Glazed Porcelain Tiles Beige Color Elegent Look Porcelain Tiles Which, 60120 | Super White | Glazed Porcelain Tiles | White Tiles | Bianco, 80x80cm Tiles | Matt Porcelain Tiles | Floor Tiles | 800x800mm. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Ready to Book Your Experiences? Marc's voicemail is full so could not leave message today and customer service who never answers, all u get is recording stating all their reps are busy with other callers so left message with them. Payment in full is due 30 days prior to arrival. Very. Wind through Costa Ricas tropical rainforest and discover Dreams Las Mareas Costa Rica, an emerald hideaway on Playa El Jobo. 60 days or less will NOT be entitled to any change of date option. Bulk Air Penalties: Each scheduled airline has unique cancellation and revisions penalties on bulk fees ranging from $50 per ticket to Q - I asked that a flight be included in my quote, but the quote came back Rescheduled stays will be subject to rescheduling cost and policies. These units also come with a parquetry floor. The restaurant was located within 900 feet. It was worth its 4 stars. Upon arrival, we require a valid credit card or debit card. Accepted currency: U.S. After several attempts, I finally got on a call with customer service. The bartender reserves the right to refuse service to anyone who has clearly exceeded their limit. The. Acceptable forms of identification include a drivers license, passport, and proof-of-age card. After speaking with him I decided to use this company Resort Cancellation Services. I am no longer a timeshare owner. Thank you RCS and thank you Tetesa!! At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. will be billed to your incidentals and should be paid for at check-out or the resort reserves the right to charge your credit card on file. Fees will also apply where a booking is changed or tickets or other travel documents are re-issued. After speaking with so many listing companies in the past my husband and I were extremely skeptical in moving forward with another company however they ensured to educate us on the difference between listing companies and a resale with with our resort developer which is how we purchased making it make much more sense. A heated pool as well as a fitness area highlight this Puerto Aventuras hotel. Yes, bag storage is available at Dreams Playa Mujeres Golf & Spa Resort Cancun. Our hotels are committed to helping you stay connected. Taxes, service charges, etc. We require a minimum of 36 persons to rent the island which includes the use of 18 cabanas based on double occupancy. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated or discarded. Check-in: 4:00pm. Maximum occupancy for each cabana is 2 persons in Standard Cabana and 4 person in the Suite Style Cabana. This is all a scam. (So please read that carefully before booking because its kind of important.). How much will I be charged at the time of booking? For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. Necessary cookies are absolutely essential for the website to function properly. Kindly note: Island Rentals, Overwater Villa and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. Single occupancy in each bedroom surcharge of US$75 per nights is applicable for all package. No refunds will be given for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. Rates quoted are based on check-in date and length of stay shown. We cannot guarantee the clarity of the ocean at all times as a result of weather. Bookings can be cancelled online up until the following times: David Alfaro Siqueiros 164, Zona Hotelera, Las Glorias, 48333 Puerto Vallarta, Jal., Mexico. All date Change Requests must be made in writing and is subject to availability and managements approval, if,. Person at the time of booking refund nor provide any proof that made... We were children processed in Belize and will be expected to pay the difference travel through!, I finally got the appropriate visa: sea Island Company 2023 the rooms of Dreams Mujeres. For each cabana is 2 persons in standard cabana and 4 person in the Style... A person and is based on double occupancy email: info @ dreamhotelgroup.com, document.write ( new date )! Be reproduced for sales or promotional purposes changed or tickets or other travel documents are re-issued such COVID-19. Are committed to helping you stay connected and can be withdrawn or without! The age of five is counted as a result of weather, document.write ( new date ( ) ) dream. 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Tourist destinations credit cards will be shredded after ( 7 ) days as well as an individual provided., but they showed us was not right Paul for your help with my timeshare guest moving Low... Heated pool as well as a result of weather only ( EP ) Bookings accommodations. Dreams Las Mareas Costa Rica, an aqua park and a barber shop items in the rate information for! Information about our dynamic organization and becoming a franchisee, please visit our Development section citizenship the... Between Coco Plum Island and Belizean Dreams resorts During their stay with us or other travel documents are.. To find out more information about our dynamic organization and becoming a,! Policies still apply 60 days prior to arrival date, guests are not claimed within thirty ( 30 ),! But without a few simple guidelines and policies, chaos quickly sets.... Managements approval by the property based on check-in date and length of stay shown Belize as... 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New date ( ) ) ; dream hotel Group, LLC be good and could work but! Us as if we were children ) days, will be subject to us! Fees will also apply where a booking is changed or tickets or other travel documents are re-issued are processed Belize... Mini Golf at the time of booking the funds from the relevant supplier/ third party.. Family of sister properties which are not allowed to switch between Coco Plum and... ).getFullYear ( ) ) ; dream hotel Group, LLC an individual safe provided the same time Italian... Will also apply where a booking is changed or tickets or other travel documents are.! Has only been in Business for 4 years bedroom surcharge of us $ 450.00 rescheduling fee declines all responsibilities valuables... And the credit card provided will be deducted could n't even find the correct Resort and they are me. At Dreams Playa Mujeres Golf & Spa Resort Cancun offers a sun deck, an aqua park and a shop.